One operator. Every system. Accountable for the number.
We don’t run accounts from a dashboard — we run them from a P&L. Our account-management retainer puts a named senior operator on your business, with weekly reviews, daily health monitoring, and direct accountability for revenue, margin, and ad efficiency.
Daily account health
Every morning, a real operator checks the things that kill a quarter.
- Listing suppressions and policy alerts
- Buy-box loss and price erosion
- Reserved inventory and stranded ASINs
- Account-level performance notifications
P&L & SKU profitability
Margin by SKU after fees, ads, and freight — not just gross revenue.
- Sellerboard / Helium 10 integration
- Contribution margin by ASIN and parent
- TACoS, ROAS, and break-even analysis
- Quarterly P&L review with the CFO
Inventory & replenishment
Forecasts that account for ad pressure, seasonality, and lead times.
- FBA / WFS / 1P replenishment planning
- Safety stock by velocity tier
- Out-of-stock recovery sequencing
- AWD staging and inbound coordination
Weekly performance scorecards
One report. Bi-weekly call. Real owners against the numbers.
- Revenue, units, ROAS, conversion
- Buy-box %, in-stock rate, returns
- Action items with named owners
- Calendar of upcoming launches and risks
Brand Registry & policy
Active enforcement, not paperwork. We chase down infringers and protect your catalog.
- Project Zero, Transparency, IP Accelerator
- Counterfeit and hijack takedowns
- Unauthorized seller management
- Listing variation theft remediation
Case & dispute management
The boring but expensive stuff — chargebacks, returns, reimbursements.
- FBA reimbursement claims (lost/damaged inventory)
- Vendor chargeback dispute (1P)
- Account suspension reinstatement
- Buyer messaging response SLA
Quarterly business review
Senior partner on the QBR call, with the CFO and the founder if it matters.
- Channel-level P&L vs. plan
- Forward 12-week roadmap
- Risk register and contingency
- Pricing and assortment recommendations
Direct operator communication
Dedicated Slack channel. Same-day response SLA. No ticket queues.
- Slack or Teams channel with your pod
- 4-hour business-day response
- Loom walkthroughs on complex issues
- Recorded weekly call with action items
Capacity & demand planning
Multi-quarter outlooks that the warehouse and the media team both believe.
- Demand forecasting tied to media plan
- Storage and labor capacity modeling
- Q4 / holiday surge planning
- M&A and channel-launch capacity
M&A diligence support
Channel due diligence for brand acquirers and the brands being acquired.
- Channel-level revenue and margin audit
- Account health and policy-risk review
- Catalog quality scoring
- Buyer-friendly handoff documentation
Roadmap & sequencing
What to launch next, and what to do nothing about.
- Channel-expansion sequencing
- Catalog rationalization plan
- Launch-vs.-fix prioritization
- Media spend reallocation
Vendor & agency wrangling
We sit between you and every other vendor in the marketplace stack.
- Coordination with 3PL, media tools, software vendors
- Single point of accountability
- Single reporting stack across providers
- Renegotiation when terms get stale
Operator-led, transparent, accountable.
Audit & onboard
30-day diagnostic. Account health, P&L, ad efficiency, catalog quality, distribution. You get a numbered gap list before we run anything.
Stabilize
First 60 days we fix the leaks — suppressions, buy-box, stranded inventory, ad waste. Nothing fancy. The basics, done right.
Run the playbook
Weekly cadence kicks in: ad pacing, replenishment, brand protection, dispute management, performance review. Named operator owns it.
Compound
Quarterly we expand. New channels, new SKU launches, V2S migrations, or just deeper margin work. The win compounds at the SKU level.
Account health was always a source of anxiety. Clearsight’s daily monitoring caught a listing suppression before it cost us a holiday peak. That one call paid for the entire retainer.